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Spa Director

Elora Mill Hotel & Spa

The Spa Director at Elora Mill Hotel and Spa plays an integral role in providing guests with a world-class, luxurious spa experience. The Spa Director always considers the health and wellness of team members and guests, ensuring the best techniques, highest quality services and products are used appropriately with the utmost care. The individual in this position thrives on providing genuine and thoughtful service in a serene, relaxing and calm environment and maintains a positive atmosphere. Through impeccable service and mutually rewarding guest relationships, the Spa Director at Elora Mill sets the standard for all Spa team members and leads by example. With a strong business acumen and a pulse on the latest trends in Spa treatments and technologies, the Spa Director creates meaningful and realistic budgets and successfully sources new avenues for business opportunities. In collaboration with marketing and other departments, the Spa Director connects with the community and potential guests through social media campaigns, business partnerships and word of mouth advertising from satisfied guests.

The candidate for this role, must possess the following:

  • Track record of successful opening experience as General Manager or Director of a luxury SPA
  • 5 Years of senior management experience in a luxury spa environment
  • 3 years international or luxury cruise experience
  • Current position as a Spa Director or General Manager 
  • High School Diploma and Formal Qualification in Spa Therapeutics or Aesthetics

ATTITUDE/WORK ETHIC:

  • Exemplifies genuine and thoughtful hospitality in all relationships with guests and team members, always seeking ways to elevate service in all areas
  • Demonstrates an awareness of personal strengths and areas for professional development; acts independently to improve and increase skills and knowledge
  • Shares learning, innovations and best practice with others, also learning from others willingly.
  • Understands and adheres to all standards, policies and procedures of Pearle Hospitality and is able to procure the same behaviour from others
  • Shows flexibility in scheduling and understanding to the nature of business hours and guest’s availability out of normal business hours
  • As a member of the hotels Guidance Team participates in the senior management weekend cover programme

LEADERSHIP/HUMAN RESOURCES:

  • Consistently demonstrates proficiency and style in oral and written communications with clients, vendors, fellow directors, managers, and other departments.
  • Establishes and maintains open, collaborative relationships with all spa employees.
  • Collaborates with HR to recruit, hire, and train new members of the spa department
  • Able to manage, motivate, lead and inspire above par performance from Spa team members
  • In collaboration with GM and HR, designs and executes training & development plans for Spa team members, ensuring all are up to date with the latest spa techniques/services/products
  • As a representative of the guidance team demonstrates compassion and understanding towards our teams and drives our core values

BUSINESS DEVELOPMENT & SALES DIRECTION:

  • Responsible for establishing & achieving annual budgets and targets for Elora Mill Spa
  • Is instrumental in the development of a diverse and interesting spa menu of services that appeal to a wide range of hotel and local guests.
  • Has a solid understanding of product lines and retail merchandizing that fit with the overall Elora Mill philosophy and branding.
  • Works directly with GM and executive team to develop long and short team goals and strategic plans for the Spa
  • Proactively solicits new corporate accounts, groups & event bookings for the spa
  • Stays abreast of market trends through participation in industry events, attendance at trade shows and reading industry publications.
  • Works directly with the GM and executive team developing Spa packages & initiatives that most accurately reflect the needs and preferences of spa guests and consistently delivers outstanding experiences that will compel guests to return again and again.
  • Promote brand identity internally and externally to key business partners and client base
  • Manages customer budgets effectively to maximize revenue and exceed guests expectations needs.
  • Ensures promotion and development of local customer base for Spa facilities and services
  • Work directly with department heads on promotions and incentives to drive revenue and sales opportunities within the Spa

SERIVCE CULTURE/ CLIENT RELATIONSHIPS:

  • Exerts considerable effort to recall and greet repeat guest’s by name, remembering details and preferences for genuine, personalized service
  • Addresses feedback from clients as directed to the Spa team, follows up with the client to ensure that a resolution is found and guest is well cared for.
  • Maintains positive relationships with guests pre, during and post spa visit, driving guest loyalty and return business
  • Is actively present in Spa public areas to engage with guests and generate additional business
  • Consistently strive to improve personal guest service performance.
  • Maintains and develops key relationships within the industry ensuring representation at applicable events and membership in applicable associations.

ORGANIZATION/ PREPARATION

  • Effectively self-regulates and prioritizes to maintain a busy and complex work calendar
  • Keeps neat, tidy and organized physical and virtual workspaces
  • Ensures spa facilities are immaculately maintained and code compliant with all government regulations & all Pearle Policies with respect to Health & Safety are effectively enforced and easily accessible for staff members
  • Implements a preventative maintenance program for all systems and spa/fitness equipment to ensure optimum performance and minimal repair.
  • Ensures proper product disbursement and control systems are in place to manage cost of sale and enforces procedures to protect all spa assets.
  • Manages Inventory of robes, slippers, towels and linens and proper laundering/handling of same to ensure longevity.
  • Effectively manages time and prioritizes tasks to ensure organizational efficiency.

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